Shop Help

  • Searching in the PLAYMOBIL® Online Shop
  • Shopping Cart

    Shopping Cart

    Once you have found an item that you would like to purchase, simply click “Add to Cart” on the product page and the item will be added to your order.

    The number of products and their combined price will be displayed beside the shopping cart symbol at the top of the page. Move your mouse over the shopping cart symbol to see additional information about the selected products.

    On the Shopping Cart screen, you can change the quantity of the selected products. Simply enter the desired quantity in the allocated field, or change the quantity by clicking on the plus (+) or minus (-) symbols.

    You can also remove products from your cart by clicking the “x” button next to the corresponding product.

    When you have reviewed the contents of your shopping cart and are satisfied with your selections, you may purchase the items by clicking the "Checkout" button. Just don’t forget to agree to the PLAYMOBIL® Online Shop’s Terms and Conditions first. Then, simply follow the remaining steps of the checkout process to complete your order (see also "How to Order").


  • Account Registration

    PLAYMOBIL® Online Shop – Account Registration

    Would you like to create an account for the PLAYMOBIL® Online Shop? There are two ways you can register with us:

    1. Click on “Register” and fill in the information for your name and login data. You will need to choose a password and then retype it in the next line. When finished, click on “Submit”.

    2. You can also create a new account during the checkout process. First, choose the products you wish to purchase in the online shop and add them to your cart. The Shopping Cart will then give you the option to “Create An Account”.

    Please note: The fields marked with a blue point must be completed in order to successfully order and register an account.

    If you already have a customer account for the PLAYMOBIL® Online Shop, click on “Login” and enter your email address/username and password.

    Forgot your password?

    No problem! Simply click on “Forgot Password?” in the Login section and enter your email address. We will send you a link via email that will allow you to reset your password.


  • Order

    How to Order

    When you have selected a product you wish to order, simply click “Add to Cart”on the product page and the product will be added to your Shopping Cart. Follow this step until you have added all products you would like to buy to your cart. Once you have reviewed the contents of your shopping cart and have agreed to the PLAYMOBIL® Online Shop’s Terms and Conditions, you may purchase the items by clicking the "Checkout" button.

    During the next steps, you will be asked to select a delivery address and delivery method. After that, you can enter your billing address and payment method or redeem a gift certificate.. Then, you will be given the opportunity to review your order before submitting it. If you would like to change or correct something, you can go back to the previous before and makes changes.

    By clicking the “Submit Order” button, you confirm that you want to purchase the products listed in your order.

    Your Order Details

    Your order details are saved and stored in your Order History. Like your customer information and our Terms and Conditions, they can be accessed or printed at any time. All you have to do is log in to your PLAYMOBIL® Online Shop account. You can also check the status of your order here.


  • Payment

    Payment

    The PLAYMOBIL® Online Shop is only available to customers paying with a credit card or debit card, or by PayPal.

    PLAYMOBIL® USA only accepts credit cards with US billing addresses, and only ships within the United States and to Puerto Rico.

    We accept:

    • Visa
    • MasterCard
    • American Express

    Your credit card will be billed as soon as you place your order.

    You can also pay online via a PayPal account.

    Please note that sales tax applies in the following states:

    • New Jersey
    • New York
    • Florida

    Tax-Exempt Organizations

    Tax exempt organizations such as government and non-profit agencies, schools, churches and libraries can place a tax exempt order by contacting the PLAYMOBIL® Consumer Services Department at 1-800-351-TOYS (8697). Our hours are Monday – Friday 9:00 A.M. 4:45 P.M. E.S.T.

    Prior to placing your order, you will be required to email your tax exempt certificate to service@playmobilusa.com, or to fax your certificate to 609-395-3015.

    Sales, Coupons and Special Promotions

    Coupons that are exclusive to www.playmobil.us are limited to one coupon code per customer per promotion. Coupons, promotional offers and sale items are valid only on in-stock items. Coupons cannot be combined with any other offer, nor can they be redeemed for cash or credit. No rain checks. Discount will be reflected at checkout. Coupons are valid only on the dates specified.

    Coupons, sale pricing or promotional offers cannot be applied to pending orders or prior orders. No price adjustments can be made on previous purchases.


  • Order Confirmation

    Confirming your order

    Anytime you place an order at the PLAYMOBIL® Online Shop, you will receive an order confirmation by email. You can also view the status of your order at any time in your customer account. Just click on "Order History” and choose the order that you are interested in seeing further information about.

    If you have other questions about your order, please call us at 1-800-351-TOYS (8697), or e-mail us at service@playmobilusa.com.

    Regular hours:

    Monday – Friday; 9 am – 4:45 pm


  • Shipping & Handling

    Shipping & Handling

    The PLAYMOBIL® ONLINE Shop ships all packages via UPS Ground, unless Express Delivery is requested. Delivery details are as follows:

    Merchandise Total Shipping & Handling Total
    UPS Standard (7-10 business days)
    Up to $29.98 $5.00
    $29.99 or more FREE
    UPS Express (3-5 business days)
    Up to $25.00 $13.75
    $25.01 - $40.00 $15.75
    $40.01 - $60.00 $17.75
    $60.01 - $80.00 $19.95
    $80.01 - $100.00 $22.00
    $100.01 - $150.00 $27.25
    $150.01 or more 20% of the order value

    For Overnight UPS delivery, please call 1-800-351-8697 or 609-395-5566.

    Shipping to an APO/FPO/DPO address? Please call 609-395-5566, Monday – Friday, 9:00 A.M. – 4:45 P.M. E.S.T. for shipping costs and information.

    PLAYMOBIL® USA does not ship internationally, except to Puerto Rico.

    We regret, we cannot ship to P.O. Boxes.

    Shipping and handling fees are non-refundable. Shipping and handling fees are subject to change without notice. Playmobil does not offer free returns or pre-paid return labels.

    Orders are shipped in brown cardboard boxes that say PLAYMOBIL. Some shipping boxes may have a display picture of the item on the shipping box.

    While every effort is made to fulfill the entire order, occasionally an item becomes unavailable prior to an order being processed. You will not be charged for the out of stock item. If you paid via credit card, the amount will automatically be deducted from your total. If you pre-paid via PayPal, you will receive a refund via PayPal.

    Order Tracking

    You will receive a separate e-mail from UPS with tracking information for your order. Should you not receive this e-mail, you can view the delivery status in your account by clicking on "Order History - Order Details - Show delivery tracking from UPS". Also, please check your junk filter and make sure that emails from "UPS Quantum View" with the email auto-notify@ups.com are allowed.


  • Security

    Security

    To make sure that your personal data and computer are safe while surfing the internet, we recommend using the most current version of your internet browser.

    Encryption

    The SSL encryption has become standard on the internet. It is based on the encryption of data communication between your Internet browser and our server, so as to avoid security issues from third parties.

    The order process in the Playmobil® Online Shop uses SSL to secure your personal data (e.g. your address or your credit card number) against third parties. The encryption is activated in the order process starting at Step 2 - Billing.



  • Returns, Refunds and Replacement Parts Policy

    Returns, Refunds and Replacement Parts Policy

    For items purchased directly from PLAYMOBIL USA, Inc. online, by phone or by mail:

    • All returns must be authorized by PLAYMOBIL USA, Inc, and include a Return Authorization label affixed to the outer carton/box. Please call 1-800-351-8697 or 609-395-5566 for a Return Authorization label.
    • Unopened sets may be returned up to 30 days from date of purchase accompanied by a copy of the packing slip, and all returns must be received within 30 days of the Return Authorization date.
    • Unopened sets may be returned for a full refund of the original purchase price in the original form of payment, or exchanged with a merchandise credit. All merchandise credits must be used within 60 days of the return. After 60 days, unused merchandise credits will be refunded in the original form of payment to the original purchaser.
    • All items must be returned intact with sealed original packaging.
    • If the original box or bag is open, there will be a 20% restocking fee.
    • Shipping and handling fees are non-refundable.
    • Returns of discontinued and final sale items will not be accepted.
    • PLAYMOBIL USA, Inc. does not accept returns of any items unless the items were purchased directly from PLAYMOBIL USA, Inc.
    • Unauthorized returns will not be accepted.
    • PLAYMOBIL USA, Inc. is not responsible for lost or missing unauthorized return packages.
    • TECHNICAL SUPPORT

      If you need assistance with assembly please call 1-800-PLAYMOBIL (1-800-752-9662), or 609-395-5566.

      BUILDING INSTRUCTIONS

      Download Building Instructions

      ORDERING REPLACEMENT PARTS

      To order spare parts please contact the Parts Department at 1-800-752-9662, option 1. Please let the Parts Department know the part number as indicated on the building instructions. If you no longer have the building instructions, you can download them here.

      Upon receipt of your information, the Parts Department can give you the price of the parts and let you know if they are available. The minimum credit card order for Spare Parts is $2.50 and we accept Visa, MasterCard, and American Express.

      MISSING OR BROKEN PARTS

      If a part of any current PLAYMOBIL item is broken or missing when you receive it, refer to the part number as shown on the building instructions that accompanied the item. Simply call us at 1-800-752-9662 or 609-395-5566 within 30 days of receipt, and we will replace it at no charge. Replacements of broken or missing parts apply only to sets purchased directly from PLAYMOBIL USA or authorized retailers, and we may request proof of purchase. Please note that replacement parts for discontinued sets may no longer be available, making these parts unattainable.

      For questions, assistance and support call 1-800-PLAYMOBIL (1-800-752-9662), or 609-395-5566. Our hours are 9:00 A.M. - 4:45 P.M. E.S.T. Monday - Friday. Email: service@playmobilusa.com


  • Terms and Conditions of Use

    Terms and Conditions of use


    • Please carefully read the following terms and conditions of use before using this site.
    • This site is provided by geobra Brandstätter Stiftung & Co. KG, its subsidiaries, affiliates and related entities ("PLAYMOBIL®"). By using this site, you signify your agreement to these Terms and Conditions. If you do not agree with any of these Terms and Conditions, PLEASE DO NOT USE THIS SITE.
     
    • Restrictions on use

      • The site and all material on this site, including, but not limited to, hyperlinks, buttons, images, illustrations, text, graphics and all other information contained on this site ("Material") are protected by copyrights and other proprietary rights that are owned and controlled by PLAYMOBIL®. You may not copy, modify, prepare as a derivative work, display, reproduce, reprint, republish, upload, post, transmit or distribute in any way or in any form the Material or the site, without the express written permission of PLAYMOBIL®. You may download the Material from the site for personal, non-commercial, home use only, provided that you keep intact all copyright, trademark and other proprietary notices. Any modification or use of the Material or the site for any other purpose is a violation of PLAYMOBIL®’s copyrights and proprietary rights and is strictly prohibited.
      • This site also contains PLAYMOBIL®, PLAYMOBIL FUNPARK®, RC TRAIN™ and SYSTEM X™ and other valuable trademarks owned and used by PLAYMOBIL®. These trademarks and related proprietary property are protected under national and international laws and may not be reproduced, copied, modified, posted or used in any way or in any form without the express prior written permission of PLAYMOBIL®.
    • Communications and submissions

      PLAYMOBIL® enjoys hearing from its customers. However, please be aware that any information, including, but not limited to, comments, suggestions, feedback data or the like regarding the site, the Material or PLAYMOBIL® and its products and services ("Information") shall be deemed to be Information. In addition, PLAYMOBIL® shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works and distribute the Information to others without limitation and to authorize others to do the same. Such Information shall remain the property of PLAYMOBIL® and PLAYMOBIL® shall be free to use any ideas, concepts, submissions, know-how or techniques contained in such Information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and other items incorporating such Information without compensation to the provider of such Information.

    • GENERAL NOTICE

      • THIS SITE, INCLUDING THE MATERIAL CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS" WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PLAYMOBIL DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THE MATERIAL OR ANY INFORMATION CONTAINED ON THE SITE. PLAYMOBIL DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL AVAILABLE ON THIS SITE WIL BE UNINTERRUPED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MATERIAL, THIS SITE OR THE SERVERS THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME TOTAL RESPONSIBILITY, COST AND RISK FOR YOUR USE OF THIS SITE, THE MATERIAL AND SITE-RELATED SERVICES.
      • PLAYMOBIL IS NOT RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND/OR MATERIAL OR INFORMATION CONTAINED WITHIN THE SITE, EVEN IF PLAYMOBIL OR AN AUTHORIZED PLAYMOBIL REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR SITE-RELATED SERVICES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.
      • Please note that some jurisdictions may not allow the limitation or exclusion of implied warranties, liability or incidental or consequential damages, so some of the above exclusions or limitations may not apply to you. PLAYMOBIL® will from time to time revise the site, the Material and/or the products, site-related services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective users and visitors of this site. In addition, you are bound by any revisions to the Terms and Conditions of Use and should therefore periodically visit this page to review the current Terms and Conditions of Use to which you are bound.
    • Links to this site

      PLAYMOBIL® does not review the sites that link to this site and is not responsible for any of those sites or the contents or materials of those sites that link to this site. Your linking to any other sites or pages is at your own risk.

    • Miscellaneous

      • PLAYMOBIL® controls and operates this site from its headquarters in Zirndorf, Germany and from its subsidiary, PLAYMOBIL® USA, Inc., in Dayton, New Jersey, United States of America. PLAYMOBIL® makes no representation that the site or the Materials are appropriate or available for use in other locations. If you use this site from other locations, you are responsible for complying with applicable local laws.
      • This Terms and Conditions of Use is entered into in the State of New Jersey and shall be governed by and construed in accordance with the laws of the State of New Jersey, exclusive of its choice of law rules. Each party to this Terms and Conditions of Use submits to the exclusive jurisdiction of the state and federal courts sitting in the County of Middlesex in the State of New Jersey, and waives any jurisdictional venue or inconvenient forum objections to such courts. In any action to enforce this Terms and Conditions of Use, the prevailing party will be entitled to costs and attorneys’ fees. In the event that any of the provisions of this Terms and Conditions of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Terms and Conditions of Use shall otherwise remain in full force and effect.
    • Online Gift Certificates

      1. Redeeming a gift certificate online
        1. Gift certificates for PLAYMOBIL® websites can be redeemed any time. There is no expiration date. Any unused certificate balance will be added to your account to be used as a future credit.
        2. Online gift certificates can only be redeemed online in the same country in which it was bought. Online gift certificates are not valid in local PLAYMOBIL® stores or at retailers.
        3. Gift certificates can only be paid for by using accepted credit cards and PayPal during the online checkout process.
        4. If the cost of your order exceeds the value on your gift certificate, you can pay the difference via a secure payment method during the checkout process.
        5. You may use multiple gift certificates per order. One gift certificate can be used for multiple orders if the value is not fully used with the first order.
        6. Gift certificates can be transferred to other people.
        7. Gift certificates are sent by email to the recipient within 24 hours and can be viewed and printed under "My Account". You can check your certificate balance on the Gift Certificates page within your account on the website by typing your certificate code into the appropriate field.
        8. Gift certificates are tax free. When redeeming the certificate, applicable taxes will be added to the purchased products.
      2. General
        1. When redeeming PLAYMOBIL® gift certificates online, both the Legal Information and Terms and Conditions apply as stated on the relevant PLAYMOBIL® website.
        2. When ordering an online gift certificate, the order form has to be filled in completely with all payment information. Information cannot be altered after the order is completed.
        3. Ordered gift certificates can only be canceled when the certificates have not yet been redeemed.
        4. Information about the redemption status of the gift certificate can be obtained from PLAYMOBIL® customer service. Additional information can be found under "My Account".
      3. Limitations
        1. Gift certificates cannot be used to buy additional gift certificates. Gift certificates cannot be redeemed anywhere other than the authorized PLAYMOBIL® country websites.
        2. Gift certificates and equivalent credit balances cannot be paid out in cash, refilled, used to clear any outstanding debts, or transferred to another PLAYMOBIL® customer account.
        3. Gift certificates can only be bought for a value between $5.00 and $300.00 (whole dollar values only)
      4. Liability and risk of loss

        geobra Brandstätter Stiftung & Co. KG / PLAYMOBIL® cannot be held liable for any typing errors in the email address of the gift certificate recipient. Furthermore, geobra Brandstätter Stiftung & Co. KG / PLAYMOBIL® is not liable for loss, theft, abuse or the delayed transmission (e.g. due to technical difficulties) of gift certificates.

      5. Fraud

        In the case of fraud, attempted deception, or suspected other illegal activities related to the purchase or redemption of PLAYMOBIL® gift certificates, geobra Brandstätter Stiftung & Co. KG / PLAYMOBIL® is entitled to close the respective customer accounts and/or to ask for alternative payment methods. Access to or disbursement of the gift certificates concerned cannot be legally claimed.

    © 2013 geobra Brandstätter, pronounced playmobeel.


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